Trust and Empathy

Trust and empathy are two of the biggest things to “bring to the table”.

This is especially so when exploring opportunities to improve. When debriefing – asking what went well … and what did not go so well.

In “discovery” trust must rule.

Trust, layered with respect and supported by confidentiality, is a mainstay of “good cultures”.

Facilitating the “ruminate and record” piece can be “tricky” when the feedback you receive needs to be tempered to filter various biases associated with mistrust.

Experience helps facilitators identify warning signs such as those listed below.

An interesting list of things to look for (recently cited in a LinkedIn piece)

Prioritizing the reflections

The exploration of risk is often characterized by images – as metaphor – dominoes, jigsaws, cards – all chosen because they illustrate dependence and/or interdependence. In short, vulnerabilities.

“Understand the problem” moves towards solutions when it focuses on the agreed key elements from Phase 1. The focus is on the things which will make a difference.

This prioritizing will highlight agreed vulnerabilities – whether it’s about supply chains or culture.

All of the issues and opportunities identified can be placed in their organisational context using decision support tools such as AgileBCP.

Author: John Salter Consulting Services

John Salter - owner of John Salter Consulting Services - specialising in the facilitation of risk-based capability reviews; needs-based training; business continuity planning; crisis management exercises; and organisational debriefing. Recognised for “preventing disasters, or where that is not possible, reducing the potential for harm” Ref: Barrister H Selby, Inquest Handbook, 1998. Distracted by golf, camping, fishing, reading, red wine, movies and theatre.

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